Privacy Policy

Last updated: January 15, 2025

Who We Are

LogixMindCore is a Taiwan-based mobile app performance optimization company. We help businesses improve their mobile applications through technical analysis, performance auditing, and optimization strategies.

This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We take your privacy seriously and want you to understand exactly what happens with your data.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what we gather and why:

Contact Information

Name, email, phone number, and company details when you request services or contact us directly.

Technical Data

IP address, browser type, device information, and website usage patterns through cookies and analytics.

Project Information

App performance data, technical specifications, and optimization requirements you share with us.

Communication Records

Email correspondence, meeting notes, and project discussions for service delivery and support.

How We Use Your Information

We use your personal information for legitimate business purposes that directly relate to our services:

  • Providing mobile app performance optimization services and technical consulting
  • Communicating about projects, sending updates, and responding to your questions
  • Analyzing app performance data to deliver customized optimization recommendations
  • Managing our client relationships and maintaining service records
  • Improving our website functionality and user experience through analytics
  • Complying with legal obligations under Taiwan's Personal Data Protection Act

We never sell your personal information to third parties or use it for purposes unrelated to our app optimization services.

Data Sharing and Disclosure

We only share your information in specific, limited circumstances:

  • With trusted service providers who help us deliver our services (cloud hosting, email systems, analytics tools)
  • When required by Taiwan law enforcement or regulatory authorities
  • To protect our legitimate business interests in case of legal disputes
  • With your explicit consent for specific purposes you've approved

All third-party providers we work with must meet strict data protection standards. We require them to protect your information with the same care we use internally.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including how we obtained it and how we use it.

Correct Inaccuracies

Ask us to update or correct any personal information that's incomplete or incorrect.

Delete Your Information

Request deletion of your personal data when it's no longer needed for our services or legal obligations.

Restrict Processing

Limit how we use your information while we address any concerns or disputes about its accuracy.

Data Portability

Receive your personal data in a structured format that you can transfer to another service provider.

Withdraw Consent

Stop us from processing your data for marketing or other consent-based activities at any time.

To exercise any of these rights, simply email us at [email protected] with your request. We'll respond within 30 days and verify your identity before making any changes.

Data Security and Storage

We protect your personal information using industry-standard security measures:

  • Encrypted data transmission using SSL/TLS protocols for all web communications
  • Secure cloud storage with access controls and regular security audits
  • Limited employee access on a need-to-know basis with authentication requirements
  • Regular backups and disaster recovery procedures to prevent data loss
  • Ongoing security monitoring and vulnerability assessments

While we implement strong security measures, no system is completely immune to risks. We continuously update our security practices and will notify you promptly if we discover any data breaches that might affect your information.

Data Retention and Deletion

We keep your personal information only as long as necessary for our business purposes and legal requirements:

  • Active client data: Maintained during our business relationship and for 3 years after project completion
  • Website analytics: Aggregated data kept for 26 months, individual visitor data for 14 months
  • Email communications: Stored for 5 years for business records and potential legal requirements
  • Financial records: Retained for 7 years as required by Taiwan tax and accounting regulations

When retention periods expire, we securely delete your information from our systems and backups. You can request earlier deletion if you no longer want us to store your data, though we may need to keep some records for legal compliance.

International Data Transfers

Some of our service providers operate outside Taiwan, which means your data might be transferred internationally:

  • Cloud hosting services in Singapore and Japan with equivalent data protection standards
  • Email and communication tools based in the United States with Privacy Shield or similar protections
  • Analytics providers in the European Union operating under GDPR compliance

We only work with providers who offer adequate protection for your personal information and have contractual agreements requiring them to maintain Taiwan-level privacy standards.

Your personal data remains subject to Taiwan's Personal Data Protection Act regardless of where it's processed.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site:

  • Essential cookies for website functionality and security
  • Analytics cookies to measure website traffic and user behavior patterns
  • Performance cookies to optimize loading speeds and technical performance

You can control cookie preferences through your browser settings. Disabling certain cookies might affect website functionality, but you'll still be able to access our main content and contact information.

We don't use advertising cookies or share your browsing data with marketing companies.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant updates, we'll notify you by:

  • Posting the revised policy on our website with a new "last updated" date
  • Sending email notifications to active clients about important changes
  • Providing clear explanations of what's changed and how it affects you

We encourage you to check this page periodically, especially before sharing new information with us. Continued use of our services after policy updates indicates your acceptance of the changes.

Privacy Questions and Contacts

If you have questions about this privacy policy, want to exercise your privacy rights, or need help with data-related concerns, we're here to help.

Phone +88652252629
Address No. 30號, Qianfeng Rd
East District, Tainan City
Taiwan 701

We typically respond to privacy-related inquiries within 48 hours and will work with you to address any concerns about how we handle your personal information.